杭州电子科技大学图书馆书目检索系统

Online Public Access Catalogue

题名/责任者:

Making customers matter.

出版发行项:

Boston, Mass. : Les50ns, c2010.

ISBN:

9781422139882 (pbk. : alk. paper)

ISBN:

1422139883 (pbk. : alk. paper)

载体形态项:

x, 99 p. ; 19 cm.

丛编说明:

The lessons learned series.

丛编统一题名:

Lessons learned series (Boston, Mass.)

附加团体名称:

Fifty Lessons (Firm)

论题主题:

Customer relations-Management.

论题主题:

Consumer satisfaction.

中图法分类号:

F713.5

内容附注:

Setting the tone for customer advocacy / Jeb Dasteel -- Personalize the customer's perspective / Barbara D. Stinnett -- Communicate your initial and ongoing value / Dave Mabon -- The tale of two service initiatives / Tammy McLeod -- In fast moving markets, stay close to your customer / Rudy Vidal -- Engage your customers to grow your business / Dan Wittner -- Satisfying customers / Sir John Egan -- Always ask the consumer / Lord Karan Bilimoria -- Listen to the changing needs of the consumer / Paul Skinner -- Service beyond the call of duty / Gerry Roche -- Maintaining customer service when you scale / Richard T. Santulli -- Using customer interactions to improve your business / Maxine Clark -- Customers give you feedback every day / William Lamar, Jr. -- Look to your consumers for innovation / William Johnson.

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