杭州电子科技大学图书馆书目检索系统

Online Public Access Catalogue

题名/责任者:

The dark side of CRM : customers, relationships and management / edited by Bang Nguyen, Lyndon Simkin and Ana Isabel Canhoto.

出版发行项:

Abingdon, Oxon ; New York, NY : Routledge, c2016.

ISBN:

9781138803312 (hardback) :

ISBN:

9781138803329 (pbk)

载体形态项:

xviii, 303 pages ; 24 cm

附加个人名称:

Nguyen, Bang Xun.

附加个人名称:

Simkin, Lyndon, 1961-

附加个人名称:

Canhoto, Ana Isabel.

论题主题:

Customer relations-Management.

中图法分类号:

F713.55

书目附注:

Includes bibliographical references and index.

豆瓣简介：