杭州电子科技大学图书馆书目检索系统

Online Public Access Catalogue

题名/责任者:

Customer service : skills and concepts for success / [Robert W. Lucas].

出版发行项:

New York : Glencoe/McGraw-Hill, c2002.

ISBN:

0078226333 (pbk.)

载体形态项:

vii, 532 p. : ill. ; 28 cm.

个人责任者:

Lucas, Robert W.

论题主题:

Customer services.

中图法分类号:

F713.5

一般附注:

2nd ed.

书目附注:

Includes bibliographical references (p. 517-519) and index.

电子资源:

http://www.loc.gov/catdir/description/mh031/00059614.html

电子资源:

http://www.loc.gov/catdir/toc/mh031/00059614.html

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