杭州电子科技大学图书馆书目检索系统

Online Public Access Catalogue

题名/责任者:

Research Methods in Service Innovation (Services, Economy and Innovation series) Flemming S?rensen,Francesco Lapenta

出版发行项:

EE 2017

ISBN:

9781785364853

载体形态项:

256

翻译题名:

服务创新研究方法( 服务, 经济和创新系列)

丛编说明:

Services, Economy and Innovation

一般附注:

Hardcover

摘要附注:

Research Methods in Service Innovation provides an essential methodological toolbox for researchers, students and practitioners interested in better understanding innovation and improving innovation processes in service organisations. Each chapter presents a specific method, introduces its theoretical foundations, explains its practical application, and provides examples and suggestions for its implementation. The methods described include original and innovative methodological approaches, such as technology-oriented scenario analysis, experiments and laddering, as well as critical incident techniques, social network analysis, blogs, visual techniques, narratives and future workshops. Together, the chapters encourage readers to understand service innovation research as a process that requires creative methodological thinking. The book adapts various methods and processes from different areas of research, and evaluates their strengths, limitations and possible applications in specific areas of service innovation. Researchers and academics will find this collection to be an essential state-of-the-art resource for research in the fields of service innovation and innovation in general. The book will also appeal to practitioners and consultants dealing with both public and private service organisations.Contributors include: C. Forder, L. Fuglsang, N.N. Grünbaum, A.V. Hansen, F. Lapenta, J.K. M?ller, A.R. Olesen, A. Scupola, F. S?rensen, J. Sundbo

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