杭州电子科技大学图书馆书目检索系统

Online Public Access Catalogue

题名/责任者:

Libraries and key performance indicators : a framework for practitioners / Leo Appleton.

出版发行项:

Cambridge, MA : Chandos Publishing, an imprint of Elsevier, [2017]

ISBN:

9780081002278 (paperback) :

ISBN:

0081002270 (paperback)

载体形态项:

ix, 154 pages ; 23 cm.

丛编说明:

Chandos information professional series

丛编统一题名:

Chandos information professional series.

个人责任者:

Appleton, Leo, author.

论题主题:

Public libraries-Evaluation.

论题主题:

Academic libraries-Evaluation.

中图法分类号:

G258.2

书目附注:

Includes bibliographical references and index.

内容附注:

What do KPIs have to do with libraries? -- A brief history of evaluation and performance measurement in libraries -- Developing a culture of performance measurement -- Performance measurement in the digital age -- Quantitative methods of performance measurement -- Qualitative methods for performance measurement -- Mixed methods for performance measurement -- An overview of key performance indicators -- How can KPIs be used in performance measurement? -- Case studies -- Using KPIs in your library and information service.

摘要附注:

Libraries and Key Performance Indicators: A Framework for Practitioners explores ways by which libraries across all sectors can demonstrate their value and impact to stakeholders through quality assurance and performance measurement platforms, including library assessment, evaluation methodologies, surveys, and annual reporting. Whilst several different performance measurement tools are considered, the book's main focus is on one tool in particular: Key Performance Indicators (KPIs). KPIs are increasingly being used to measure the performance of library and information services, however, linking KPIs to quality outcomes, such as impact and value can prove very difficult. This book discusses, in detail, the concept of KPIs in the broader context of library assessment and performance measurement. Through reviewing some of the applied theory around using KPIs, along with harvesting examples of current best practices in KPI usage from a variety of different libraries, the book demystifies library KPIs, providing a toolkit for any library to be used in setting meaningful KPIs against targets, charters, service standards, and quality outcomes. Provides an overview of performance measurement tools for libraries Discusses KPIs in a broad context Offers an understanding of reporting, monitoring, and acting upon KPI data Provides best practice examples of Key Performance Indicators (KPIs) in libraries Includes practical and reusable examples of KPIs that can be applied in local contexts (a toolkit approach)

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