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Online Public Access Catalogue

题名/责任者:

Relational feedback : why feedback fails and how to make it meaningful / Lise Lewis.

出版发行项:

London ; New York : Routledge, 2020.

ISBN:

9781138063914

载体形态项:

xvi, 228 pages : illustrations ; 24 cm

其他载体形态:

Online version: Lewis, Lise, 1957- Relational feedback. Milton Park, Abingdon, Oxon ; New York, NY : Routledge, 2020. 9781315160726

个人责任者:

Lewis, Lise, author.

论题主题:

Feedback (Psychology)

论题主题:

Interpersonal communication.

论题主题:

Communication in personnel management.

中图法分类号:

B842.7

书目附注:

Includes bibliographical references (pages 211-221) and index.

摘要附注:

"People are increasingly disenchanted with performance improvement techniques that fail to deliver but this book offers a new and refreshing way of engaging in authentic feedback that is willingly given and well received. It demonstrates that focusing on the quality of relationship improves the activity of feedback. The WAY Relational Framework? core to this book was created from a thematic analysis of a doctoral research study. The framework encourages effective relationships and works through perfecting a 'way of being' that is generative and productive in interactions with others: especially in feedback conversations whether we are the giver or receiver. The 10 themes integral to the framework are organised into 3 parts that relate to pivotal points in a conversation and that when given focused attention will improve relationships: 1. What you need to prepare to encourage relationships that stimulate constructive conversations 2. Active engagement in co-creating generative conversations through adopting relational behaviours 3. You both noticing and reacting to what emerges and impacts on sustaining the quality of the relationship This book will appeal to those seeking an innovative approach to performance management and who welcome a reprieve from the relentless pursuit of a universal feedback tool. It is essential reading for business managers and leaders expected to motivate teams to become highly performing work units; organisational and independent coaches, mentors and practice supervisors developing trust by building effective relationships that encourage disclosure through engaging and authentic feedback; managers, leaders, HR and OD specialists to use as a business text for performance management programmes; and training organisations to use as a core text for delegates"--

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