MARC状态:审校 文献类型:西文图书 浏览次数:46
- 题名/责任者:
- Making customers matter.
- 出版发行项:
- Boston, Mass. : Les50ns, c2010.
- ISBN:
- 9781422139882 (pbk. : alk. paper)
- ISBN:
- 1422139883 (pbk. : alk. paper)
- 载体形态项:
- x, 99 p. ; 19 cm.
- 附加团体名称:
- Fifty Lessons (Firm)
- 论题主题:
- Customer relations-Management.
- 论题主题:
- Consumer satisfaction.
- 中图法分类号:
- F713.5
- 内容附注:
- Setting the tone for customer advocacy / Jeb Dasteel -- Personalize the customer's perspective / Barbara D. Stinnett -- Communicate your initial and ongoing value / Dave Mabon -- The tale of two service initiatives / Tammy McLeod -- In fast moving markets, stay close to your customer / Rudy Vidal -- Engage your customers to grow your business / Dan Wittner -- Satisfying customers / Sir John Egan -- Always ask the consumer / Lord Karan Bilimoria -- Listen to the changing needs of the consumer / Paul Skinner -- Service beyond the call of duty / Gerry Roche -- Maintaining customer service when you scale / Richard T. Santulli -- Using customer interactions to improve your business / Maxine Clark -- Customers give you feedback every day / William Lamar, Jr. -- Look to your consumers for innovation / William Johnson.
全部MARC细节信息>>
索书号 | 条码号 | 年卷期 | 馆藏地 | 书刊状态 | 还书位置 |
F713.5/BM2 | 40044178 | 外文书库(外文原版)(11F) | 可借 | 外文书库(外文原版)(11F) |
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