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西文图书1.Service Marketing : integrating customer focus across the firm/-3rd ed. F719/Z1
馆藏复本:1
可借复本:0 byValerie A. Zeithaml,Mary Jo Bitner
McGraw-Hill, 2003.
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馆藏复本:1
可借复本:0 byValerie A. Zeithaml,Mary Jo Bitner
McGraw-Hill, 2003.
(0) 馆藏