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西文图书1.Excellence in managing worldwide customer relationships / F274/BC1
馆藏复本:1
可借复本:1 Thomas A. Cook.
CRC/Taylor & Francis Group, c2017
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西文图书2.The innovative lean enterprise : using the principles of lean to create and deliver innovation to... F273/BS14
馆藏复本:1
可借复本:0 Anthony Sgroi, Jr.
CRC Press, 2014.
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西文图书3.Complaint management : the heart of CRM / F274/S3
馆藏复本:1
可借复本:0 Bernd Stauss, Wolfgang Seidel.
Thompson/South-Western, c2004.
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西文图书4.Customer relationship management : a databased approach / F274/K1
馆藏复本:1
可借复本:0 V. Kumar, Werner J. Reinartz.
Wiley, c2006.
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