机读格式显示(MARC)

• 000 01137cam a2200337 a 4500

• 001 0000424756

• 003 OCoLC

• 005 20120907095200.0

• 008 090511s2010 njua b 001 0 eng

• 010 __ |a 2009019192

• 020 __ |a 9780470382417 (cloth)

• 020 __ |a 0470382414 (cloth)

• 035 __ |a (OCoLC)354854328

• 040 __ |a DLC |c DLC |d UKM |d C#P |d BWX |d YDXCP |d CDX

• 050 00 |a TK5105.5 |b .I685 2010

• 082 00 |a 658 |2 22

• 090 __ |a F719/BS1

• 093 __ |a F719 |2 4

• 245 00 |a Introduction to service engineering / |c [edited by] Gavriel Salvendy and Waldemar Karwowski.

• 260 __ |a Hoboken, N.J. : |b John Wiley & Sons, |c c2010.

• 300 __ |a xii, 659 p. : |b ill. ; |c 25 cm.

• 504 __ |a Includes bibliographical references and index.

• 650 _0 |a Computer networks |x Management.

• 650 _0 |a Service industries |x Information technology.

• 650 _0 |a Customer services |x Information technology.

• 650 _0 |a Service-oriented architecture (Computer science)

• 650 _0 |a Systems engineering.

• 650 _0 |a Management science.

• 700 1_ |a Salvendy, Gavriel, |d 1938-

• 700 1_ |a Karwowski, Waldemar, |d 1953-

• 920 __ |a 233030 |z 2