机读格式显示(MARC)

• 000 01695cam a2200301 a 4500

• 001 0000782620

• 003 CAL

• 005 20200703155300.0

• 008 100204s2010 mau 000 0 eng

• 010 __ |a 2010004100

• 020 __ |a 9781422139882 (pbk. : alk. paper)

• 020 __ |a 1422139883 (pbk. : alk. paper)

• 035 __ |a (OCoLC)436026614

• 040 __ |a DLC |c DLC |d UKM |d BTCTA |d YDXCP |d C#P |d BWX |d CDX

• 050 00 |a HF5415.5 |b .M1563 2010

• 082 00 |a 658.8/12 |2 22

• 090 __ |a F713.5/BM2

• 093 __ |a F713.5 |2 4

• 245 00 |a Making customers matter.

• 260 __ |a Boston, Mass. : |b Les50ns, |c c2010.

• 300 __ |a x, 99 p. ; |c 19 cm.

• 490 1_ |a The lessons learned series.

• 505 0_ |a Setting the tone for customer advocacy / Jeb Dasteel -- Personalize the customer's perspective / Barbara D. Stinnett -- Communicate your initial and ongoing value / Dave Mabon -- The tale of two service initiatives / Tammy McLeod -- In fast moving markets, stay close to your customer / Rudy Vidal -- Engage your customers to grow your business / Dan Wittner -- Satisfying customers / Sir John Egan -- Always ask the consumer / Lord Karan Bilimoria -- Listen to the changing needs of the consumer / Paul Skinner -- Service beyond the call of duty / Gerry Roche -- Maintaining customer service when you scale / Richard T. Santulli -- Using customer interactions to improve your business / Maxine Clark -- Customers give you feedback every day / William Lamar, Jr. -- Look to your consumers for innovation / William Johnson.

• 650 _0 |a Customer relations |x Management.

• 650 _0 |a Consumer satisfaction.

• 710 2_ |a Fifty Lessons (Firm)

• 830 _0 |a Lessons learned series (Boston, Mass.)

• 920 __ |a 233030 |z 1