机读格式显示(MARC)

• 000 00933cam a22002774a 4500

• 001 0000494925

• 005 20131014141400.0

• 008 050518s2002 nyua b 001 0 eng

• 010 __ |a 00059614

• 020 __ |a 0078226333 (pbk.)

• 040 __ |a DLC |c DLC |d DLC

• 042 __ |a pcc

• 050 00 |a HF5415.5 |b .L83 2002

• 082 00 |a 658.8/12 |2 21

• 090 __ |a F713.5/BL1/2

• 093 __ |a F713.5 |2 5

• 100 1_ |a Lucas, Robert W.

• 245 10 |a Customer service : |b skills and concepts for success / |c [Robert W. Lucas].

• 500 __ |a 2nd ed.

• 260 __ |a New York : |b Glencoe/McGraw-Hill, |c c2002.

• 300 __ |a vii, 532 p. : |b ill. ; |c 28 cm.

• 504 __ |a Includes bibliographical references (p. 517-519) and index.

• 650 _0 |a Customer services.

• 856 42 |3 Publisher description |u http://www.loc.gov/catdir/description/mh031/00059614.html

• 856 41 |3 Table of contents |u http://www.loc.gov/catdir/toc/mh031/00059614.html

• 920 __ |a 233030 |z 2