机读格式显示(MARC)

• 000 01088cam a22003134a 4500

• 001 0000490740

• 005 20131029100800.0

• 008 050930s2003 maua b 001 0 eng

• 010 __ |a 2002023965

• 020 __ |a 0072464267 (alk. paper)

• 020 __ |a 0071194770 (international ed. : alk. paper)

• 020 __ |a 0072858192

• 040 __ |a DLC |c DLC |d DLC

• 042 __ |a pcc

• 050 00 |a HD9980.5 |b .D388 2003

• 082 00 |a 658 |2 21

• 090 __ |a F719/BD1

• 093 __ |a F719 |2 5

• 100 1_ |a Davis, Mark M., |d 1944-

• 245 10 |a Managing services : |b using technology to create value / |c Mark M. Davis, Janelle Heineke.

• 260 __ |a Boston : |b McGraw-Hill/Irwin, |c c2003.

• 300 __ |a xvii, 443 p. : |b ill. ; |c 27 cm. + |e 1 CD-ROM (4 3/4 in.)

• 440 _4 |a The McGraw-Hill/Irwin series, Operations and decision sciences

• 504 __ |a Includes bibliographical references and index.

• 650 _0 |a Service industries |x Technological innovations |x Management.

• 650 _0 |a Value analysis (Cost control)

• 650 _0 |a Customer relations |x Management.

• 700 1_ |a Heineke, Janelle N.

• 920 __ |a 233030 |z 2