机读格式显示(MARC)

• 000 01077cam a2200325 i 4500

• 001 0000641290

• 005 20170525103600.0

• 008 150313s2016 enk b 001 0 eng

• 010 __ |a 2015007787

• 020 __ |a 9781138803312 (hardback) : |c CNY820.63

• 020 __ |a 9781138803329 (pbk)

• 020 __ |z 9781315753737 (ebook)

• 040 __ |a DLC |b eng |c DLC |e rda |d DLC

• 042 __ |a pcc

• 050 00 |a HF5415.5 |b .D1655 2016

• 082 00 |a 658.8/12 |2 23

• 090 __ |a F713.55/BN2

• 093 __ |a F713.55 |2 5

• 245 04 |a The dark side of CRM : |b customers, relationships and management / |c edited by Bang Nguyen, Lyndon Simkin and Ana Isabel Canhoto.

• 260 __ |a Abingdon, Oxon ; |a New York, NY : |b Routledge, |c c2016.

• 300 __ |a xviii, 303 pages ; |c 24 cm

• 336 __ |a text |2 rdacontent

• 337 __ |a unmediated |2 rdamedia

• 338 __ |a volume |2 rdacarrier

• 504 __ |a Includes bibliographical references and index.

• 650 _0 |a Customer relations |x Management.

• 700 1_ |a Nguyen, Bang Xun.

• 700 1_ |a Simkin, Lyndon, |d 1961-

• 700 1_ |a Canhoto, Ana Isabel.

• 920 __ |a 233030 |z 1