机读格式显示(MARC)

• 000 01011cam a2200301 i 4500

• 001 0000748763

• 005 20191107094700.0

• 008 180116s2018 enka b 001 0 eng

• 010 __ |a 2018931786

• 020 __ |a 9781788115957

• 020 __ |a 1788115953

• 020 __ |a 9781788115933 |c CNY1141.4

• 020 __ |a 1788115937

• 040 __ |a DLC |b eng |e rda |c DLC

• 090 __ |a F719.1/BP2

• 093 __ |a F719.1 |2 5

• 100 1_ |a Parker, David W., |d 1952- |e author.

• 245 10 |a Service operations management : |b the total experience / |c David W. Parker, University of Queensland Business School, Australia.

• 250 __ |a Second edition.

• 260 __ |a Cheltenham, UK : |b Edward Elgar, |c c2018

• 300 __ |a xxiii, 579 pages : |b illustrations ; |c 25 cm

• 336 __ |a text |b txt |2 rdacontent

• 336 __ |a still image |b sti |2 rdacontent

• 337 __ |a unmediated |b n |2 rdamedia

• 338 __ |a volume |b nc |2 rdacarrier

• 504 __ |a Includes bibliographical references and index.

• 650 _0 |a Service industries |x Management.

• 920 __ |a 233030 |z 1