机读格式显示(MARC)
- 000 01680nam a2200313 i 4500
- 008 180503s2018 nju 000 0 eng
- 020 __ |a 9781786302922 : |c CNY830.05
- 040 __ |a DLC |b eng |e rda |c DLC
- 100 1_ |a Van Hoorebeke, Delphine, |e author.
- 245 14 |a The management of living beings or emo-management / |c Delphine Van Hoorebeke.
- 260 __ |a Hoboken, NJ : |b ISTE Ltd/John Wiley and Sons Inc, |c c2018.
- 300 __ |a 1 volume : |b illustrations ; |c 25 cm.
- 336 __ |a text |b txt |2 rdacontent
- 337 __ |a unmediated |b n |2 rdamedia
- 338 __ |a volume |b nc |2 rdacarrier
- 490 1_ |a Innovation, entrepreneurship and management series
- 504 __ |a Includes bibliographical references and index.
- 505 0_ |a Cover; Half-Title Page; Title Page; Copyright Page; Contents; Foreword by Martine Brasseur; Foreword by Claude Berghmans; Preface; Introduction; 1. Emotion; 1.1. Emotion: a complex concept; 1.2. Expression; 1.3. An adjustment tool; 1.4. A neurological system; 1.5. A complex system; 1.6. Subject to dissonance and inhibition; 1.7. Contagion; 2. Managing Individuals; 2.1. The art of managing customer focus: the relations dependent on monitoring and margins to maneuver; 2.1.1. Organizational norms; 2.1.2. Dissonances; 2.2. The art of motivating: commitment and satisfaction.
- 650 _0 |a Psychology, Industrial.
- 650 _0 |a Employees |x Management |x Psychological aspects.
- 650 _0 |a Emotional intelligence.
- 650 _0 |a Work |x Psychological aspects.
- 830 _0 |a Innovation, entrepreneurship and management series.