机读格式显示(MARC)
- 000 02683cam a2200373 i 4500
- 008 160929s2017 flua b 001 0 eng
- 020 __ |a 9781482226195 (alk. paper) : |c CNY520.76
- 020 __ |a 1482226197 (alk. paper)
- 040 __ |a DLC |b eng |e rda |c DLC |d BTCTA |d YDXCP |d BDX |d OCLCF |d YDX |d OCLCQ |d SOI |d SFR
- 050 00 |a HF5415.5 |b .C6638 2017
- 100 1_ |a Cook, Thomas A., |d 1953- |e author.
- 245 10 |a Excellence in managing worldwide customer relationships / |c Thomas A. Cook.
- 260 __ |a Boca Raton : |b CRC/Taylor & Francis Group, |c c2017
- 300 __ |a xx, 358 pages : |b illustrations ; |c 24 cm.
- 336 __ |a text |b txt |2 rdacontent.
- 337 __ |a unmediated |b n |2 rdamedia.
- 338 __ |a volume |b nc |2 rdacarrier.
- 490 1_ |a The global warrior series ; |v 5
- 504 __ |a Includes bibliographical references and index.
- 505 0_ |a The challenges of customer service and business development in international business -- Establishing a robust and aggressive export sales and customer service strategy -- E-commerce -- Cargo loss control -- Regulatory and trade compliance concerns in international trade -- Utilizing service providers and other useful third parties to enhance your customer service capabilities -- Negotiating skill sets in global customer service -- Best practices in sales, business development and customer service -- Appendix.
- 520 __ |a "Every company is recognizing the critical importance of protecting its customer base by raising the bar of its customer service prowess. This book will first look at the obstacles in customer service management and provide a 10-step process for developing a best-practices approach that offers the best opportunity for excellence, world class initiatives, and high client satisfaction and retention levels. In addition, the book will focus on how technology can be used in customer service relationships that will enhance customers' loyalty. As companies grow internationally, the book will also look at customer service in global operations, cultural issues, and expanding into world markets. The book will differentiate itself from others in this class by: providing a more direct, no-nonsense approach, analyzing technology options, global reach and offering a methodology for world-class status and results" -- From the publisher.
- 650 _0 |a Customer services |x Management.
- 650 _0 |a Customer relations.
- 650 _0 |a Electronic commerce |x Management.
- 650 _0 |a Consumer satisfaction.
- 830 _0 |a Global warrior series.