机读格式显示(MARC)
- 000 00527nam2 2200181 4500
- 020 __ |a 0-07-231267-X |c ¥50.00
- 245 1_ |a Service Management : Operations, Strategy, and Information Techology |c Fitzsimmons, James A. |g |A SERVICEM,STRATEGY,ANDINFOR |F FITZSIMM,JAMESA
- 260 __ |a London |b McGraw-Hill |c 2000
- 700 _0 |a Fitzsimmons, James A. |A FITZSIMM,JAMESA |4 著
- 905 __ |a HIEL |d F719/F12