机读格式显示(MARC)

• 000 00749cam a2200217 a 4500

• 001 0000552900

• 005 20150312094600.0

• 008 120419s2012 enka b 001 0 eng d

• 010 __ |a 2012938080

• 020 __ |a 9781781007860 : |c CNY1263.60

• 040 __ |a BTCTA |b eng |c BTCTA |d UKMGB |d YDXCP |d BWK |d CDX |d TXI |d SINTU |d NLE |d DLC

• 082 04 |a 338.40684 |2 23

• 090 __ |a F719.1/BP1

• 093 __ |a F719.1 |2 5

• 100 1_ |a Parker, David W.

• 245 10 |a Service operations management : |b the total experience / |c David W. Parker.

• 260 __ |a Cheltenham, UK ; |a Northhampton, MA : |b Edward Elgar, |c c2012.

• 300 __ |a xix, 557 p. : |b ill. ; |c 25 cm.

• 504 __ |a Includes bibliographical references and index.

• 650 _0 |a Service industries |x Management.

• 920 __ |a 233030 |z 1