杭州电子科技大学图书馆书目检索系统

Online Public Access Catalogue

题名/责任者:

Emotion marketing : the Hallmark way of winning customers for life / Scott Robinette and Claire Brand ; with Vicki Lenz.

出版发行项:

New York : McGraw-Hill, c2001.

ISBN:

0071364145

载体形态项:

247 p. : ill. ; 24 cm.

个人责任者:

Robinette, Scott.

附加个人名称:

Brand, Claire.

附加个人名称:

Lenz, Vicki.

论题主题:

Marketing.

论题主题:

Customer relations.

论题主题:

Consumer satisfaction.

中图法分类号:

F713.5

书目附注:

Includes bibliographical references (p. 233-237) and index.

电子资源:

http://www.loc.gov/catdir/bios/mh041/00065374.html

电子资源:

http://www.loc.gov/catdir/description/mh021/00065374.html

电子资源:

http://www.loc.gov/catdir/toc/mh021/00065374.html

豆瓣简介：