杭州电子科技大学图书馆书目检索系统

Online Public Access Catalogue

题名/责任者:

Excellence in managing worldwide customer relationships / Thomas A. Cook.

出版发行项:

Boca Raton : CRC/Taylor & Francis Group, c2017

ISBN:

9781482226195 (alk. paper) :

ISBN:

1482226197 (alk. paper)

载体形态项:

xx, 358 pages : illustrations ; 24 cm.

丛编说明:

The global warrior series ; 5

丛编统一题名:

Global warrior series.

个人责任者:

Cook, Thomas A., 1953- author.

论题主题:

Customer services-Management.

论题主题:

Customer relations.

论题主题:

Electronic commerce-Management.

论题主题:

Consumer satisfaction.

中图法分类号:

F274

书目附注:

Includes bibliographical references and index.

内容附注:

The challenges of customer service and business development in international business -- Establishing a robust and aggressive export sales and customer service strategy -- E-commerce -- Cargo loss control -- Regulatory and trade compliance concerns in international trade -- Utilizing service providers and other useful third parties to enhance your customer service capabilities -- Negotiating skill sets in global customer service -- Best practices in sales, business development and customer service -- Appendix.

摘要附注:

"Every company is recognizing the critical importance of protecting its customer base by raising the bar of its customer service prowess. This book will first look at the obstacles in customer service management and provide a 10-step process for developing a best-practices approach that offers the best opportunity for excellence, world class initiatives, and high client satisfaction and retention levels. In addition, the book will focus on how technology can be used in customer service relationships that will enhance customers' loyalty. As companies grow internationally, the book will also look at customer service in global operations, cultural issues, and expanding into world markets. The book will differentiate itself from others in this class by: providing a more direct, no-nonsense approach, analyzing technology options, global reach and offering a methodology for world-class status and results" -- From the publisher.

豆瓣简介：