杭州电子科技大学图书馆书目检索系统

Online Public Access Catalogue

题名/责任者:

Managing services : using technology to create value / Mark M. Davis, Janelle Heineke.

出版发行项:

Boston : McGraw-Hill/Irwin, c2003.

ISBN:

0072464267 (alk. paper)

ISBN:

0071194770 (international ed. : alk. paper)

ISBN:

0072858192

载体形态项:

xvii, 443 p. : ill. ; 27 cm. + 1 CD-ROM (4 3/4 in.)

丛编题名:

The McGraw-Hill/Irwin series, Operations and decision sciences

个人责任者:

Davis, Mark M., 1944-

附加个人名称:

Heineke, Janelle N.

论题主题:

Service industries-Technological innovations-Management.

论题主题:

Value analysis (Cost control)

论题主题:

Customer relations-Management.

中图法分类号:

F719

书目附注:

Includes bibliographical references and index.

豆瓣简介：